USB ports not working

[Juanmacedo]

Hello, I own an EliteBook x360 1040 G6 and have been experiencing issues with the USB ports.

Initially, they worked fine—I even installed Windows using a pendrive and charged the laptop via USB Type-C ports ( it has two) without any problems. I always used the same port to charge, however, after switching the charger to the other port just to try it, I encountered issues. Sometimes the laptop doesn't charge when plugged in, and when it does charge only one port works. But if I keep the computer charger in the port it is working and then I connect a cable with type c entries in both ends, for example to connect a mobile phone, the phone charges. So electricity flows through both ports.

Additionally, neither USB port recognizes any device I plug in. I've tried various solutions found online without success. Any help would be greatly appreciated. Thank you!

[AndressaR]

¡Hola!
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Gracias,

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